The Concept of Big Data in Bureaucratic Service using Sentiment Analysis

DR. LIA MULIAWATY, M.SI, LIA MULIAWATY (2019) The Concept of Big Data in Bureaucratic Service using Sentiment Analysis. JURNAL INTERNASIONAL, 11 (3). pp. 1-13. ISSN 1941-6253

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Abstract

The implementation of bureaucratic reform in Indonesia is not optimal which faces various obstacles. At present public services demand excellent service and meet public satisfaction. The obstacles are rigid bureaucracy, incompetent bureaucrats or apparatuses, not professional, and technological gaps. Rapid technological development, such as digital technology and big data, has not been responded positively by most bureaucrats. Big data is a great potential for improving bureaucratic and public services. With qualitative method and Waterfall Software Development Life Cycle, this article provides the design of bureaucracy sentiment analysis application as implementation of big data technology for analyzing the opinion about bureaucracy service in Indonesia. So that, the quality of bureaucrats and bureaucracy services can be increased based on society opinion. The result of experiment using RapidMiner showed that sentiment analysis as big data technique for bureaucracy service based on society opinion can be used to evaluate bueaucratic service performance better. Keywords: Big Data, Bureaucrats, Bureaucratic Reform, Digital, New Public Service, Opinion Mining, Sentiment Analysis, Social Media, Text Mining

Item Type: Article
Subjects: JOURNAL
Divisions: Fakultas Ilmu Sosial dan Ilmu Politik > Ilmu Administrasi Negara 2018
Depositing User: mr yogi -
Date Deposited: 11 Jul 2019 07:44
Last Modified: 13 Nov 2021 05:47
URI: http://repository.unpas.ac.id/id/eprint/42303

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