Analysis of the Factors that Affect Customer Satisfaction to Increase Sale in Graha Wisata Tour and Travel Bandung Lin Lin Ahmalina 117010052

Lin Lin Ahmalina and H. Asep Saefudin Noer and Herman Hovman, (2016) Analysis of the Factors that Affect Customer Satisfaction to Increase Sale in Graha Wisata Tour and Travel Bandung Lin Lin Ahmalina 117010052. Skripsi(S1) thesis, Sastra Inggris.

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Abstract

The paper entitled Analysis of the Factors that Affect Customer Satisfaction to Increase Sale in Graha Wisata Tour and travel Bandung. It is written to be submitted to the English Department, Pasundan University of Bandung, to fulfillment the requirement of the final academic year. The content of the paper is discussed about factors that affect customer satisfaction to increase sale in Graha Wisata Tour and Travel Bandung. In this research the writer used descriptive method because the result is described about the customer satisfaction. The data taken by the result of interview, questionnaire, and observation. The aim of this study is to analyze about factors that affect customer satisfaction to increase sale. The writer limited the problems only on three research problems. Which are the customer satisfaction in this moment at Graha Wisata Tour and travel Bandung, the strategy to make a customer satisfied and to increases sale at Graha wisata Tour and Travel Bandung, and to make all customers feel satisfied with our service at Graha Wisata Tour and Travel Bandung. The result from the research in Graha Wisata Tour and Travel is all customers who ever used that travel almost felt satisfied, not only because the uniform is different from the employee and the tour leader, but also because the service given to them is satisfying.

Item Type:	Thesis (Skripsi(S1))
Subjects:	S1-Skripsi
Divisions:	Fakultas Seni dan Sastra > Sastra Inggris 2015
Depositing User:	oman rohman
Date Deposited:	12 Oct 2016 17:25
Last Modified:	12 Oct 2016 17:25
URI:	http://repository.unpas.ac.id/id/eprint/13760

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