Ethics and Public Trust in Post Covid-19 Public Services

Firdausijah, R. Taqwaty and Muliawaty, Lia (2023) Ethics and Public Trust in Post Covid-19 Public Services. The International Conference on Innovations in Social Sciences and Education (ICoISSE). pp. 755-763.

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Abstract

Ethics is often seen as an element that is less related to the world of pub￾lic service. Though one of the elements that really determines public satisfaction. The development of public services by public institutions in Indonesia has in￾creased along with the new paradigm post Covid-19. The purpose of this study is to examine the practice of post Covid-19 public services. The research method used qualitative with descriptive analysis type. Research data used secondary da￾ta. The results showed that one of the fundamental weaknesses of public service in Indonesia is the problem of morality because morality is considered less related to public service. In fact, bureaucrat's services to the community are still less than optimal due to the slow performance of bureaucrats in their services. However, every citizen wants services that meet the principles of good governance, especial￾ly aspects of accountability and the quality of public participation. In general, the bureaucracy has not been able to understand the ethics of public service and the code of ethics for public services in Indonesia is still limited. Therefore, the bu￾reaucracy in the post Covid -19 era was to be more responsive and faster in solv￾ing problems, community needs, and adaptive. In addition, the use of ethics in bu￾reaucracy is an effort to increase public trust. Keywords: Covid-19, Bureaucracy, Ethics, Public service, Public trust

Item Type: Article
Subjects: JOURNAL
Divisions: Fakultas Ilmu Sosial dan Ilmu Politik > Ilmu Administrasi Negara 2020
Depositing User: mr yogi -
Date Deposited: 20 Jun 2023 08:14
Last Modified: 20 Jun 2023 08:14
URI: http://repository.unpas.ac.id/id/eprint/63967

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