Muliawaty, Lia and Firdausijah, R. Taqwaty and Alamsyah, Kamal (2023) Community Satisfaction Survey in Government of Kuningan Regency West Java Province. International Journal of Innovation, Creativity and Change., 5 (2). pp. 1323-1350.
|
Text
Community Satisfaction Survey in.pdf Download (201kB) | Preview |
Abstract
Regional autonomy is the implementation of Law Number 32 (2004) and Act Number 23 (2014) on Regional Government. The main objective is to improve the welfare of the community. One of the main tasks of local government is to provide public services based on Law Number 25 (2009) of Public Service. Kuningan Regency, West Java Province, is trying to improve public services in all fields. In connection with the increasingly complex needs of the community, the government of Kuningan Regency is required to optimize public services. Public service conducted by Kuningan Regency government needs to be evaluated periodically to assess service quality and community satisfaction by using a Customer Satisfaction Survey (CSS). In this study this survey was conducted on several basic services, such as identity card (KTP), birth certificate, building permits (IMB), business license, and infrastructure. The objectives of the research are: 1) to know and assess the level of public satisfaction of the service of the apparatus; 2) to know and examine public obstacles to various services provided by the apparatus; 3) to know and examine whether the efforts made by the apparatus solve community dissatisfaction about the service. The research presents findings about the level of public satisfaction with the service of apparatus in the supply of clean water, waste and waste management and whether it has decreased or whether ther is dissatisfaction. Key words: Regional autonomy, service, level of community satisfaction, customer satisfaction survey.
| Item Type: | Article |
|---|---|
| Subjects: | JOURNAL |
| Divisions: | Fakultas Ilmu Sosial dan Ilmu Politik > Ilmu Administrasi Negara 2019 |
| Depositing User: | mr yogi - |
| Date Deposited: | 20 Jun 2023 07:59 |
| Last Modified: | 20 Jun 2023 07:59 |
| URI: | http://repository.unpas.ac.id/id/eprint/63964 |
Actions (login required)
 |
View Item |
