An Analysis of English Language Fluency on Guest Relation Office (GRO) in Saung Angklung Udjo Art Tourists Destination Bandung West Java. Kevin Saladin Putra : 157010039

Kevin Saladin Putra, dan Erik Rusmana, S.S., M.Hum. (2021) An Analysis of English Language Fluency on Guest Relation Office (GRO) in Saung Angklung Udjo Art Tourists Destination Bandung West Java. Kevin Saladin Putra : 157010039. Skripsi(S1) thesis, Sastra Inggris.

Text LAPORAN TUGAS AKHIR - KEVIN SALADIN PUTRA - 157010039.docx Restricted to Repository staff only Download (5MB)

Abstract

English language fluency is important in supporting our career, but there are still misunderstanding about the English language fluency. However, the reason for choosing the topic is that English language fluency is the essential skill which should be mastered, especially in the tourism world. The title of this research is An Analysis of English Language Fluency on Guest Relation Office (GRO) in Saung Angklung Udjo Art Tourists Destination Bandung West Java. This study was intended to find out how is the guest relation officer English language fluency at Saung Angklung Udjo. This research was conducted at Saung Angklung Udjo. The writer uses a qualitative method and uses observation and interview as the instrument of the research. This research analyzed by using the theory of English speaking skill by Brown, Gabutt and O’Sullvan. The result of the interview describes about English fluency on guest relation officer English fluency is good. The significances of this research are: This study can show that English is important in our career and the result of this research paper can help the guest relation officer to improve their English fluency related to the tourist satisfactory. This paper can be used as reference for futher researcher. As the conclusion, the writer defines that the English fluency should have influence the employee to fulfill their communication in working. Based on the background, the research questions of the problem in this study is to how fluent are the employees in speaking english in serving foreign tourists context Saung Angklung Udjo. The results of the fluent used Orai – AI Communication Coach Application conducted by each employee got results between Good, Good Enough and Great. Keywords: English Language Fluency, Orai-AI Communication Coach Application, Tourist Cultural Attraction.

Item Type:	Thesis (Skripsi(S1))
Subjects:	S1-Skripsi
Divisions:	Fakultas Seni dan Sastra > Sastra Inggris 2020
Depositing User:	oman rohman
Date Deposited:	28 Dec 2021 07:03
Last Modified:	28 Dec 2021 07:03
URI:	http://repository.unpas.ac.id/id/eprint/54867

Actions (login required)

View Item