An Analysis of the English Speaking Skills of Local Guides and Ticketing When Servicing The Foreign Tourist. Irfan Noor Azhari: 147010044

Irfan Noor Azhari, Erik Rusmana, S.S., M.Hum. (2020) An Analysis of the English Speaking Skills of Local Guides and Ticketing When Servicing The Foreign Tourist. Irfan Noor Azhari: 147010044. Skripsi(S1) thesis, Sastra Inggris.

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Abstract

English is a language that needs to be mastered by the community because it is recognized as an international language. Language skills include listening, reading, writing and speaking. From these four skills, this research focuses on speaking skills. This research was conducted with qualitative research methods so that what is discussed is the quality of the research object. This research is intended to determine the speaking ability of local guides and ticketing staff at Tebing Keraton Bandung. This study includes three steps, namely observation, interviews and CEFR tests. Observations were made with the aim of directly observing English language skills from data sources. Interviews were conducted to determine the ability to understand and speak from local guides and ticket staff. After the data is processed, the conclusion obtained by the researcher is that the speaking skills of local guides and ticket staff are good enough. From the conclusions that have been obtained, the researcher proposes the management of Tebing Keraton to include the CEFR test in the training process as an evaluation material so that the ability of employees can be measured concretely. Keywords: English Speaking Skill, CEFR, Speaking ability in tourism.

Item Type:	Thesis (Skripsi(S1))
Subjects:	S1-Skripsi
Divisions:	Fakultas Seni dan Sastra > Sastra Inggris 2018
Depositing User:	oman rohman
Date Deposited:	08 Oct 2020 03:28
Last Modified:	08 Oct 2020 03:28
URI:	http://repository.unpas.ac.id/id/eprint/49017

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