Public ServiceAnalysis at Bandung Immigration Office Class 1. Nandang Zaelani:147010058

Nandang Zaelani (2019) Public ServiceAnalysis at Bandung Immigration Office Class 1. Nandang Zaelani:147010058. Skripsi(S1) thesis, Sastra Inggris.

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Abstract

The purpose of this study is to find the quality of public service in passport making at Bandung immigration office class 1 and to know the consumers respond towards the service. This research only focuses on Lalu Lintas Keimigrasian (Lantaskim) division at Bandung immigration office class 1. A population is all of staff Lantaskim division as many 30 staff. As the sample, 10 staff and 10 consumersare taken. The research is a descriptive qualitative. The instrument of the research is questionnaire and observation. Then, the questionnaire result compared with the observation result. The result of this researchhopefully can help improving the character or behavior in public service specifically in terms of friendliness, accuracy, responsibility,responsiveness, and professionalism in providing service.Keywords: Public Service, Passport, Immigration office

Item Type:	Thesis (Skripsi(S1))
Subjects:	S1-Skripsi
Divisions:	Fakultas Seni dan Sastra > Sastra Inggris 2018
Depositing User:	oman rohman
Date Deposited:	15 Mar 2019 07:49
Last Modified:	15 Mar 2019 08:13
URI:	http://repository.unpas.ac.id/id/eprint/41779

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