Prof. Dr. H. Kamal Alamsyah, M.Si, Kamal Alamsyah (2018) PUBLIC SATISFACTION INDEX SURVEY AT DEPARTMENT OF INVESTMENT AND ONE STOP INTEGRATED SERVICE IN SUBANG REGENCY. Journal Sampurasun, 04 (2). pp. 63-82.
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Abstract
In accordance with the mandate of the law, changes in the system of governance in the region have changed from a centralized model to decentralization. This is characterized by the devolution of most government affairs to the region including the implementation of fiscal decentralization directed to finance the administration of government affairs. Law Number 25 Year 2009 concerning Public Service and Regulation of the Minister for Empowerment of State Apparatus and Bureaucracy Reform Number 16 Year 2014 on Guidelines for the Survey of the Public Satisfaction Index on Public Service Implementation recommends that every service provider conduct a public satisfaction index (IKM) survey periodically.The purpose of the study was to measure public satisfaction with public services at Department of Investment and One Stop Integrated Service (DPMPTSP), Subang Regency. This research used deductive quantitative method. Primary data is obtained through direct survey and interview. Data obtained using a questionnaire with closed questions. The sample type is purposive sampling as many as 240 people. The purpose of the survey of IKM on public service is intended to get opinion of the public regarding the quality of public services in DPMPTSP. The IKM survey is conducted on four service units, namely Building Permit (IMB), Business License (SIUP), Company Registration Certificate (TDP) and Industrial Registration Certificate (TDI). Measurement of IKM survey of public services using PERMENPANRB Number 16 Year 2014 which consists of 9 aspects: 1) Requirements; 2) Procedures; 3) Time of service; 4) Costs / Tariffs; 5) Product Specifications Type of Service; 6) Executing Competencies; 7) Executive Conduct; 8) Service Notice; and 9) Complaint Handling, Suggestions and Feedback. The results of the IKM are in the category of Quality of Service Performance B (Good). Keywords: Decentralisation, Public Satisfaction, Public Satisfaction Index.
| Item Type: | Article |
|---|---|
| Subjects: | JOURNAL |
| Divisions: | Fakultas Ilmu Sosial dan Ilmu Politik > Ilmu Administrasi Negara 2018 |
| Depositing User: | Mr Iwan Ridwan Iwan |
| Date Deposited: | 27 Dec 2018 04:01 |
| Last Modified: | 27 Dec 2018 04:01 |
| URI: | http://repository.unpas.ac.id/id/eprint/40274 |
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