Perception of The Importance of Mastering English as a Support Service to the Foreign Guests for the Front Office Staffs in Holiday Inn Hotel Bandung. Tania Fitriani:127010059

Tania Fitriani and Angga Maulana, S.S., M.Pd. (2018) Perception of The Importance of Mastering English as a Support Service to the Foreign Guests for the Front Office Staffs in Holiday Inn Hotel Bandung. Tania Fitriani:127010059. Skripsi(S1) thesis, Sastra Inggris.

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Abstract

This paper entitled “Perception of th e Importance of mastering English as a Support Service to the Foreign Guests fo r the Front Office Staffs in Holiday Inn Hotel Bandung.” It is written to be s ubmitted to English Department, Pasundan University, in partial to fulfillment one of the requirement of the final academic year. The paper discussed about the Fr ont Office staffs perception of the importance of the use of English to suppor t the service to the foreign guests in Holiday Inn Hotel Bandung. The ability of speaking English is needed by all of hotel staffs especially in Holiday Inn Ho tel Bandung, so that th e author wants to know the perception of the Front Office st affs about the importance of mastering English to support the service to the foreign guests based on their expe riences. In this research the author used descriptiv e method with qualitative data because the result is described about the Front Office staffs perception of the use of speaking English as a support service to the fore ign guests in Holiday Inn Hotel Bandung. The data is taken from the result of inte rview and questionnaire . The aim of this study is to know the perception of Front Office staffs about the importance of mastering English to increase the quality of service to the foreign guests in Holiday Inn Hotel Bandung, the author has limited the problems with two research problem. There are to analyze th e perception of Front Office staff about the importance of English speaking skills in Holiday Inn Hotel Bandung, and to find out about the English speaking ability to support Front Office’s service in Holiday Inn Hotel Bandung. The ability of speaking English is needed by the worker who works at Holiday Inn Hotel Bandung especially for the Front Liners. Therefore they can handle the foreign guests who can not speaking Bahasa Indonesia at all, to create a good and fl uent communication between Front Office staffs and the foreign guests.

Item Type:	Thesis (Skripsi(S1))
Subjects:	S1-Skripsi
Divisions:	Fakultas Seni dan Sastra > Sastra Inggris 2018
Depositing User:	oman rohman
Date Deposited:	22 Oct 2018 07:47
Last Modified:	22 Oct 2018 07:58
URI:	http://repository.unpas.ac.id/id/eprint/39538

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