Tari Lestari, 224010367 and Dr. Ina Ratnamiasih, SE.,MSi, Pembimbing (2026) ANALISIS KEPUASAN KERJA DENGAN TEORI F.HERZBERG PADA KARYAWAN BANK BJB KANTOR CABANG TAMANSARI KOTA BANDUNG. Skripsi(S1) thesis, Universitas Pasundan Bandung.
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Abstract
ABSTRACT This research is motivated by the active role of the banking sector in supporting macroeconomic stability and strengthening the foundation of state financing. The study aims to identify and analyze employee job satisfaction levels, employee performance, factors hindering job satisfaction, and strategies to enhance job satisfaction at the Bank BJB Tamansari Branch in Bandung, utilizing F. Herzberg's theory. A qualitative method employing a descriptive approach and a case study design was used. NVivo 15 served as the data analysis tool, while data collection involved observation, questionnaires, interviews, documentation, and triangulation. According to F. Herzberg, job satisfaction is categorized into two factors: hygiene factors and motivator factors. The results indicate that employees at the Bank BJB Tamansari Branch are currently satisfied with the motivator factors they receive. However, regarding hygiene factors, employees are not fully satisfied with the indicators of compensation and working conditions. Furthermore, current employee performance is satisfactory, as evidenced by performance assessment data from 2025. Factors hindering job satisfaction include working conditions specifically high work pressure, strict supervision, and a quota-based performance assessment system. Strategies to improve job satisfaction based on Herzberg's theory include considering fringe benefits and time-off compensation for the compensation indicator, and applying SMART principles through training programs for the working conditions indicator. Keywords: Job Satisfaction, Job Performance, Bank BJB Tamansari Branch
| Item Type: | Thesis (Skripsi(S1)) |
|---|---|
| Subjects: | S1-Skripsi |
| Divisions: | Fakultas Ekonomi dan Bisnis > Manajemen 2022 |
| Depositing User: | Mr FEB-Parid - |
| Date Deposited: | 08 Sep 2026 07:58 |
| Last Modified: | 08 Sep 2026 07:59 |
| URI: | https://repository.unpas.ac.id/id/eprint/84702 |
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