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TINTIN KARTINI, NPM :119213023 (2016) PENGARUH IMPLEMENTASI KEBIJAKAN TERHADAP KINERJA PEGAWAI DALAM MEWUJUDKAN KUALITAS PELAYANAN PADA PENYELENGGARAAN IBADAH HAJI DAN UMRAH DI KEMENTRIAN AGAMA KOTA BANDUNG THE INFLUENCE OF IMPLEMENTATION POLICY CONCERNING OF EMPLOYEE PERFORMANCE ABILITY OF OFFICIAL IN CREATING THE SERVICE QUALITY IN PILGRIMAGE AND UMROH PROGRAM IN THE RELIGION MINISTRY OF BANDUNG. Thesis(S2) thesis, UNPAS.