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TEJANINGSIH, TETE (2023) PENGARUH SISTEM OPERASI JASA DAN SISTEM PENYAMPAIAN JASA TERHADAP KUALITAS JASA DAN CITRA INSTITUSI SERTA IMPLIKASINYA PADA KEPERCAYAAN MASYARAKAT (Survei pada Disdukcapil di Priangan Timur) THE EFFECT OF SERVICE OPERATION SYSTEMS AND SERVICE DELIVERY SYSTEMS ON SERVICE QUALITY AND INSTITUTIONAL IMAGE AND THEIR IMPLICATIONS FOR PUBLIC TRUST (Survey at Disdukcapil in East Priangan Regions). Disertasi(S3) thesis, UNIVERSITAS PASUNDAN.