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Robby Rachman Nurdiantara, NPM : 178080027 (2019) PENGARUH MEDIA SOSIAL TWITTER DAN CUSTOMER ENGAGEMENT TERHADAP KEPUASAN BOBOTOH PERSIB (THE EFFECT OF SOCIAL MEDIA TWITTER AND CUSTOMER ENGAGEMENT ON THE SATISFACTION OF BOBOTOH PERSIB). Thesis(S2) thesis, Pascasarjana Unpas.