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Nur Mulyahati, Annisa (2024) “PENGARUH HARGA, PROSES, DAN SARANA FISIK TERHADAP KEPUASAN SERTA IMPLIKASINYA PADA CITRA INSTITUSI” (Survey Kepuasan Peserta Didik di SMK Negeri 4 Padalarang) "THE INFLUENCE OF PRICES, PROCESSES AND PHYSICAL EVIDENCE ON SATISFACTION AND ITS IMPLICATIONS ON THE IMAGE OF THE INSTITUTION"(Student Satisfaction Survey at SMK Negeri 4 Padalarang). Thesis(S2) thesis, UNIVERSITAS PASUNDAN.