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KHOLIK, KHOLILUL (2024) PENGARUH PARTISIPASI TOTAL, FOKUS PELANGGAN, BUDAYA ORGANISASI DAN KEPEMIMPINAN TERHADAP PERBAIKAN BERKELANJUTAN SERTA IMPLIKASINYA PADA KUALITAS PRODUK (Survei Pada Divisi PT. Inalum Batubara-Sumatera Utara) THE EFFECT OF TOTAL PARTICIPATION, CUSTOMER FOCUS, ORGANIZATIONAL CULTURE AND LEADERSHIP ON CONTINUOUS IMPROVEMENT AND ITS IMPLICATIONS ON PRODUCT QUALITY (Survey at the North Sumatra Batubara Coal Division of PT. Inalum). Disertasi(S3) thesis, UNIVERSITAS PASUNDAN.