An Analysis of Hospitality of Front Office Staffs at Favehotel Bandung. Villar Sherlin Agustina:177010012

Villar Sherlin Agustina, DR. HJ. SENNY SUZANNA ALWASILAH, M.PD. (2022) An Analysis of Hospitality of Front Office Staffs at Favehotel Bandung. Villar Sherlin Agustina:177010012. Skripsi(S1) thesis, Sastra Inggris.

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Abstract

Hospitality industry has developed along with the needs of the community to fulfill their activities. Especially in this Pandemic era, many people choose to stay at hotels. The front office has an important role in hotel operations, namely as the main gate for reception of guests. Front Office staff must have an attractive and good first impression in the eyes of guests. The object of this research is the Front Office Staff at Favehotel Bandung. This research was conducted to determine the friendliness of the Front Office Staff at Favehotel Bandung. The writer makes a research entitled “An Analysis of Hospitality of Front Office Staff Favehotel Bandung”. The research method in this study uses descriptive qualitative research methods as research procedures that produce descriptive data in the form of written or spoken words from people or sources and observed behavior. The results of this study indicate that the Front Office Staff at favehotel Bandung work as much as possible to make guests comfortable while staying at the hotel. The management of favehotel Bandung is also very concerned about the friendliness of their staff, especially in the Front Office Department. It is evident from the guests who repeat come to Favehotel Bandung because their Front Office is very trustworthy in matters of privacy and guest comfort. Front Office Staff at favehotel Bandung are very able to maintain their manners from greeting guests, clothes, appearance and always looks friendly. Keywords: Hospitality, Front Office, Hotel

Item Type:	Thesis (Skripsi(S1))
Subjects:	S1-Skripsi
Divisions:	Fakultas Seni dan Sastra > Sastra Inggris 2021
Depositing User:	oman rohman
Date Deposited:	01 Jul 2022 06:34
Last Modified:	01 Jul 2022 06:34
URI:	http://repository.unpas.ac.id/id/eprint/57872

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