Inri Ciptaningrum Usmany An Analysis of English Skills in Sales & Marketing Employees to Communicate with The Foreign Guests at Grand Mercure Hotel Bandung Setiabudi. Inri Ciptaningrum Usmany 147010001. Skripsi(S1) thesis, UNSPECIFIED.
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Abstract
English skills is the most important skill that should be mastered in supporting our carrier especially in tourism industry. However, the reason for choosing this topic is English that the skill really needed in this era . The title of this resear ch is An Analysis of English Skills in Sales & Marketing Employees to Communicate with The Foreign Guest s at Grand Mercure Hotel Bandung Setiabudi . This study was intended to find out how is the Sales & Marketing employees English skills especially in speaking and wri ting skill to communicate with the foreign guest at Grand Mercure Hotel Bandung Setiabudi which located in Jl. D r . Setiabudhi No.269 - 275, Isola, Sukasari, Kota Bandung, Jawa Barat 40154 . The writer uses a qualitative method by observation, interview and wr iting test as the instruments of this research. This research analyzed by using the theory of English speaking skill by Brown. The result of the observation and interview shows that English speaking skill of Sales & Marketing employees is good to communica te verbally with the guest s and writing test shows that English Writing skill of Sales & Marketing employees still need practice and learn. This study can show that English is momentous in our carrer and the result of this research paper can help Sales & Marketing employees to improve their English skills to communicate with the foreign guest s . T he writer defines that English skill should be ma stered by Sales & Marketing employees especially in verbal and non - verbal communica tion. Keyword : English Skill, Hotel, Sales & Marketing
| Item Type: | Thesis (Skripsi(S1)) |
|---|---|
| Subjects: | S1-Skripsi |
| Depositing User: | oman rohman |
| Date Deposited: | 30 Oct 2018 02:55 |
| Last Modified: | 30 Oct 2018 06:47 |
| URI: | http://repository.unpas.ac.id/id/eprint/40088 |
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