The Influence of Speaking Skills of Guest Service Agent (GSA) in Sheraton Bandung Hotel & Towers. Inayatun Nasya 147010008

Inayatun Nasya and Dr. Hj. Senny S Alwasilah, M.Pd (2018) The Influence of Speaking Skills of Guest Service Agent (GSA) in Sheraton Bandung Hotel & Towers. Inayatun Nasya 147010008. Skripsi(S1) thesis, Sastra Inggris.

Preview	Text COVER FIX .pdf Download (36kB) | Preview
Preview	Text ABSTRAK until TABLE OF LIST.pdf Download (254kB) | Preview
Preview	Text BAB 1 SKRIPSI.pdf Download (192kB) | Preview
Preview	Text BAB 2 SKRIPSI.pdf Download (868kB) | Preview
Preview	Text BAB 3 SKRIPSI.pdf Download (239kB) | Preview
	Text BAB 4 SKRIPSI.pdf Restricted to Repository staff only Download (393kB)
	Text BAB 5 SKRIPSI.pdf Restricted to Repository staff only Download (159kB)
Preview	Text BLIBIO.pdf Download (163kB) | Preview
Preview	Text 1. approval fix after acc pa gum.pdf Download (114kB) | Preview

Abstract

This research paper is entitled “The Influence of Speaking Skills of Guest Service Agent at Sheraton Bandung Hotel & Towers. Speaking ability is very important to have good communication, especially for the Guest Service Agents in 5 - star (*****) Hotel to communicate with the foreign guests. This study aims to find the Influence Speaking Skills of the Guest Service Agen ts between the guest. The writer used the qualitative methods and applied the descriptive analysis. The data obtained through Interview with the Guest Service Agents and the guests, questionnaire for the Guest Service Agents. Data interview by the guests t hat distributed to the foreigners guest who stayed in Sheraton Bandung Hotel & Towers as the sample in this research. Guest Service Agents are the first impression for the guest who should have a good grooming and the knowledge about tourism and good perf o rma nce to welcome the guest. After discovering the theory about Speaking Skills, the writer analyzes based on data interview and questionnaire to find out the ability to speak in Guest Service Agents especially in English to serve foreign guests. The writ er analyzes using descriptive and concludes the data with one Variable, namely (GSA) to describe the results of data interviews and questionnaires, then the writer concludes the results by comparing the results of guest interviews. After data analysis the data descriptive shaped, then the writer perfomed correlation analysis. As the result of this research the influence of Speaking Skills of Guest Service Agents doesn‟t affect that much is the quality of service to foreign guests, but the constraint on the Guest Servie Agent is not very good in speaking English is the lack of practice every day and not enough to dominate the vocabulary. Therefore the writer realized that there is no significant influence for foreign guests in their ability to speak especial ly in English, but Sheraton Bandung Guest Service Agents must have a lot of vocabulary. Key words: Guest Service Agent, Speaking Skills, English, Hotel

Item Type:	Thesis (Skripsi(S1))
Subjects:	S1-Skripsi
Divisions:	Fakultas Seni dan Sastra > Sastra Inggris 2018
Depositing User:	oman rohman
Date Deposited:	29 Oct 2018 01:51
Last Modified:	29 Oct 2018 01:57
URI:	http://repository.unpas.ac.id/id/eprint/40002

Actions (login required)

View Item