Rusli ZA Nasution, NPM.119213007 (2017) REFORMASI BIROKRASI POLRI DALAM MENINGKATKAN KUALITAS PELAYANAN PUBLIK (STUDI KASUS PADA KEPOLISIAN DAERAH JAWA BARAT). Disertasi(S3) thesis, UNPAS.
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Abstract
Reformation era lead the Police of Indonesia republic (Polri) to a condition where Polri is demanded by the society to do their duty as a keeper of security and public order, a law enforcer, a protector and serve the public professionally, responsively, transparently and accountable. Along with that society’s development, world globalisation and the demand of national reformation bureaucracy, society demand the Polri to do the public service easily, cheaply, rapidly and not complicated. Besides, society also demand of service quality that given by Polri. A good service quality, it is hoped it will be a good perception from the society to the police service. A good perception will give a satisfaction feeling because it has filled their expectation so they give the Polri their trust. But the society’s trust to the Polri is still low, because the service given to them hasn’t well enough, therefore it is needed to do a research to find the cause factors and find the solution. To know the kind of public service that want by society, in this research Public Administration Theory is used as a theory foundation that specifically Public Service Theory and reformation theory with the descriptive qualitative approach as empirical foundation based on some policy programs of Kapolri in leading the Polri which is an effort of Reformation Bureaucracy of Polri in Increasing the Quality of Public Service. The object of this research is a related phenomenon and naumena with the implementation of Polri service in order to increase the society’s trust to the Polri in the environment of Polda west Java. The social situation objects observed are place, activity and interviewees. The result of this research showed that: (1) the quality of Polri’s service in the Polda West Java hasn’t well because 10 (ten) Polri’s attitude that hated by the society is seen in the performance in carrying the daily duty, the attitude of serving, responsive, transparent and accountable hasn’t felt by the society; (2) the trust of society of Polri’s service is still low because society hasn’t satisfied of Polri’s serve based on the appraisal of Polri unfair, partial, come late to the crime scene, committing a violence, KKN, lack of communication/ not response the society’s expectations; (3) Reformation bureaucracy of Polri in Polda West Java even though it has been done in accordance wih “Program of Polri Reformation Bureaucracy”, but the result is not maximum because of the impact hasn’t seen and felt by the society. Therefore, Reformation Bureaucracy of Polri in increasing the Quality of Public Service needs to be continued by prioritizing “Reformation of Polri Culture”. Keyword: Reformation Bureaucracy of Polri in Increasing the Quality of Public Service
| Item Type: | Thesis (Disertasi(S3)) |
|---|---|
| Subjects: | RESEARCH REPORT |
| Depositing User: | asep suryana |
| Date Deposited: | 06 Mar 2017 20:15 |
| Last Modified: | 06 Mar 2017 20:15 |
| URI: | http://repository.unpas.ac.id/id/eprint/26988 |
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