IMPLEMENTASI KEBIJAKAN MELALUI KUALITAS PELAYANAN PENERIMAAN PAJAK DAERAH DAN IMPLIKASINYA TERHADAP KEPUASAN MASYARAKAT DI DINAS PENDAPATAN KABUPATEN KUNINGAN (Studi Peraturan Daerah Kabupaten Kuningan No. 15 Tahun 2010 Tentang Pajak Daerah)

Asep Taufik Rohman, NPM. 139020012 (2016) IMPLEMENTASI KEBIJAKAN MELALUI KUALITAS PELAYANAN PENERIMAAN PAJAK DAERAH DAN IMPLIKASINYA TERHADAP KEPUASAN MASYARAKAT DI DINAS PENDAPATAN KABUPATEN KUNINGAN (Studi Peraturan Daerah Kabupaten Kuningan No. 15 Tahun 2010 Tentang Pajak Daerah). Disertasi(S3) thesis, UNPAS.

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Abstract

The implementation of policy through service quality in local tax revenue is one of factors believed to be the cause of the ineffectiveness of society’s satisfaction in Local Income Department, Kuningan Regency. The method used is explanatory survey with quantitive approach. The method is aimed to draw attention to the relation between variables and to test the hypothesis or testing research that has been formulated in addition, it is also aimed to get the description of each variable and to test the influence of the variables. The implementation of policy through service quality gives positive and significant implication toward the society’s satisfaction with 72.6% . It means that the implementation of local tax policy is dominant in influencing the society’s satisfaction in Local Income Departement, Kuningan Regency. this study also shows that the ineffectiveness of society’s satisfaction is not only determined by the implementation of policy through service quality but also by unexamined variable or it is called epsilon. It gives influence with 27.4% through bureaucracy behavior, discipline of work and motivation given. Partially, this study also reveals that the implementation of gives positive and significant influence toward people’s satisfaction in local Revenue Office Kuningan District (44,4%). It means that the implementation of local tax policy gives contribution in improving people satisfaction. The dimension that gives the biggest influence is policy standards and objectives (27,5%). It is a very dominant dimension in improving peoples’s satisfaction. Meanwhile, the dimension that gives the least influence is the resources and incentive (1,5%). This dimension is not dominant in improving people’s satisfaction in the revenue of local tax administration in local Revenue Office, Kuningan District. Keyword : Implementation of effective policies to realize the quality of service and the implications for the community satisfaction

Item Type:	Thesis (Disertasi(S3))
Subjects:	S3-Disertasi
Divisions:	Pascasarjana > S3-Ilmu Sosial 2016
Depositing User:	asep suryana
Date Deposited:	29 Mar 2016 07:12
Last Modified:	29 Mar 2016 07:12
URI:	http://repository.unpas.ac.id/id/eprint/1661

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