Ade Uu Sukaesih, NPM. 119213006 (2016) PENGARUH BIROKRASI DAN DISIPLIN KERJA TERHADAP KUALITAS PELAYANAN PADA BADAN KELUARGA BERENCANA DAN PEMBERDAYAAN PEREMPUAN DI KABUPATEN DAN KOTA WILAYAH PRIANGAN TIMUR PROVINSI JAWA BARAT. Disertasi(S3) thesis, UNPAS.
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Abstract
This study is based on the problem of Service Quality in Family Planning and Empowerment of Women Service in City and Regency East Priangan Area, West Java Province is low. It though have been the government bureaucracy and work discipline have not been implemented effectively. The method used in this study is explanatory survey that is a method to test formulated hypothesis. To analyze the data, it is used descriptive statistical technique to collect data, process, conclude, explain and present the result. The result shows that government bureaucracy, work discipline and service quality have been implemented but overall they have not been implemented based on the principles of government bureaucracy and dimensions of work discipline and criteria of service quality. Simultaneously, government bureaucracy and work discipline give big and significant influence toward service quality (60.3%). It means thatgovernment bureaucracy and work discipline that have been implemented by the head office have run well and determined the service quality. This study also found that low service quality is not only determined by government bureaucracy and work discipline but also by other uexamined variables which give influence toward service quality (39.7%). Partially, government bureaucracy gives significant influence toward service quality (26.9%). It means that bureaucracy determined the improvement of service quality. The principle of government bureaucracy that give the biggest influence is interpersonal relationship between employees (8.0%), division task of work (7.7%), detailed rules and regulations (6.0%) and the least influence is firm and strict hierarchy of authority (5.2%). The result partially shows that discipline of work gives positive and significant influence toward service quality (33.4%), it means work discipline determines the improvement of service quality. The dimension of work discipline that gives the biggest influence is dimension of punishment for violators (14.6%), development through continuous training (10.8%) and the least influence is the implementation of rule and regulation by employees (8.0%). Keyword : bureaucracy and work discipline toward service quality
| Item Type: | Thesis (Disertasi(S3)) |
|---|---|
| Subjects: | S3-Disertasi |
| Divisions: | Pascasarjana > S3-Ilmu Sosial 2016 |
| Depositing User: | asep suryana |
| Date Deposited: | 29 Mar 2016 07:06 |
| Last Modified: | 31 Mar 2016 02:30 |
| URI: | http://repository.unpas.ac.id/id/eprint/1660 |
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