The Role of Tour Leader in Giving an Excellent Service for Costumer of Umrah Fitri Dwi Lestari Reg. Number 117010033

Fitri Dwi Lestari dan Hj. Kimtafsirah Mulyana dan Fegy, (2016) The Role of Tour Leader in Giving an Excellent Service for Costumer of Umrah Fitri Dwi Lestari Reg. Number 117010033. Skripsi(S1) thesis, Sastra Inggris.

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Abstract

The writer’s reason in choosing this title is to know and identify the role of tour leader in giving an excellent service for consumer of Umrah during worship. As we know a supervisor is absolutely required in a journey, so that the occurrence of a journey that is both enjoyable and rewarding the members of the tour. As tour leader, he have big responsible to guide his group, in order to get the good reward from the consumers so tour leader should give and guide them with excellent service. Then the writer decided to find out how to be a tour leader that is good and correct. Researching this becomes easy because the writer researching directly in travel that provides many very competent and professional in their field. Qiblat Tour is a travel ' Umrah and Pilgrim in Bandung, which has been long-standing and proven quality even people outside the island of Java, much of them go for ' Umrah from the Qiblat Tour. During the writer experience conducting on the job training is helpful in the conduct of this research, with a direct view of an event, as well as developments that occurred while in the Qiblat Tour. Research method used in this research is qualitative method. It is related to general purpose of the study to define and describe the research. In this research design, the writer conducted the research trough the descriptive research, where in descriptive research processing of data more describe in words or sentences. In other words, although there is the data which form in numerals it just the result for questionnaire in percentage and also to take conclusions from data numeral process that was found. The procedures of data collection that have been conducted in this research are questionnaire, interview, and observation. Keywords: Tour Leader, Excellent Service, Umrah, and Worship.

Item Type: Thesis (Skripsi(S1))
Subjects: S1-Skripsi
Divisions: Fakultas Seni dan Sastra > Sastra Inggris 2015
Depositing User: oman rohman
Date Deposited: 11 Oct 2016 18:48
Last Modified: 11 Oct 2016 18:48
URI: http://repository.unpas.ac.id/id/eprint/13740

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